We were created to help you
Get help with Windows & Office installation and activation
Clear, step-by-step guides, from creating install media to entering your product key.
pchelpmate-setup / select your system
What do you need help with today?
step 02 / get a license
Need a license key?
Instant downloads from our partner store, PC Sales Online.
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Office 2019 Professional PlusAvailability: In Stock$82.00$49.20View in store - -50%
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New to installing Windows?
Read the general information first: licenses, versions, and what you need before you start.
Read general information
step 03 / follow your guide
Every guide, by system
PC Help Mate exists because installing or activating Windows should not need a technician. We write one guide per task, follow it on a real machine and capture every screen along the way, so you can compare what is in front of you with what should happen next. Below is every guide we have, grouped by system: Windows 7, Windows 8.1 and Windows 10, plus Microsoft Office from 2010 to 2021. Between them they cover creating install media on a USB stick or DVD, clean installations, upgrading without losing your files, entering and changing product keys, and activating both online and through the automated phone system.
General Information
Licenses, versions and what to check before you install.
Windows 7
Create install media, upgrade from Vista, or wipe the drive and start clean.
Windows 8.1
Build a bootable USB or DVD, install 8.1 and activate it.
Windows 10
Install with Microsoft's own tool, upgrade from 7 or 8.1, or activate a key you already have.
MS Office
Redeem your product key and install any Office edition from 2010 to 2021.